Privacy Policy
Last Updated: February 18, 2026
1. Introduction
The LingoChat application ("Application") is operated by TrairX Technology O.Ü ("Company", "we", "our"). The company is headquartered in Estonia.
This Privacy Policy explains how your personal information is collected, used, stored and protected when you use our Application.
Contact Information:
Company: TrairX Technology O.Ü
Email:
[email protected]
Address: Estonia
2. Information We Collect
2.1 User-Provided Information
- Phone Number: For account creation and authentication
- Username: For profile creation
- Profile Picture: Optional, for profile customization
- Language Preference: To personalize app experience
2.2 Automatically Collected Information
- Device Information: Device model, operating system version
- Usage Data: App usage statistics
- Log Data: Error reports and performance data
2.3 Messaging Data
- Message Content: Temporarily processed to provide translation service
- Message Metadata: Send time, recipient information
- Media Files: Shared images, videos and files
3. Use of Information
We use the information we collect for the following purposes:
- Service Provision: To provide messaging and translation services
- Authentication: To ensure account security
- Personalization: To provide experience based on your language preferences
- Improvement: To improve app performance and features
- Support: To provide technical support and customer service
- Security: To prevent fraud and abuse
4. Information Sharing
We do not share your personal information with third parties except in the following cases:
4.1 Service Providers
- Translation Services: OpenAI API (for message translation)
- Cloud Storage: For profile pictures and media files
- Infrastructure Providers: Server and database services
4.2 Legal Requirements
- To comply with legal obligations
- To protect our rights, property or safety
- To ensure public safety in emergencies
5. Data Retention
- Active Accounts: We retain your data as long as your account is active
- Messages: Deleted messages are permanently removed
- Account Deletion: When you delete your account, all your personal data is deleted within 30 days
- Legal Retention: Some data may be retained longer according to legal requirements
6. Data Security
We take the following measures to protect your information:
- Encryption: Encryption during data transmission and storage
- Access Control: Limited personnel access
- Security Tests: Regular security audits
- Secure Servers: Industry standard security protocols
7. Children's Privacy
Our Application is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete that information immediately.
8. Your Rights
Under GDPR and other data protection laws, you have the following rights:
- Right to Access: You can request access to your personal data
- Right to Rectification: You can correct incorrect or incomplete information
- Right to Erasure: You can request deletion of your data
- Right to Object: You can object to data processing
- Right to Portability: You can receive your data in structured format
- Right to Complain: You can file a complaint with the data protection authority
Deleting Your Account
To permanently delete your account and all your data, you can use the "Delete Account Permanently" button from the Profile page. This action is irreversible and all your data will be permanently deleted within 30 days.
9. Contact
If you have questions or concerns about our Privacy Policy, please contact us: